Anasayfa
tarafından İlk ticket'ımız :
Thank you for contacting the Knight Online Customer Support. With the information provided we are unable to determine the issue you are experiencing. To better assist you, please include more information regarding your issue so we may be able to assist you further.
Çevirisi : Burada bizden daha ayrıntılı bilgi vermemizi istiyor olay veya istek hakkında.
İkinci ticket'ımız :
Thank you for contacting Knight Online Customer Support. Someone with access to this account was observed using third party tools, which violates our posted Terms of Service policy. This account will not be unblocked. All current/future tickets will be closed and no further action will be taken on this account. I apologize for any inconvenience this may have caused and thank you for your understanding.
Çevirisi : Burda ise karakterin illegal olaylara karıştığını ve hiçbir yardım yapamayacaklarını yazmış(ban için atılan ticket)
Üçüncü ticket'ımız :
Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Rest assured that your issue will be addressed and a response given as quickly as possible. I apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this matter.
Çevirisi : Bu cevap da siz ticket'ı yanlış bir bölüme gönderdiğinizde veya ticket'ın bakılması için başka bir bölüme gönderildiği yazar.(Kısa sürede size dönerler,bu konu hakkında ikinci bir ticket daha atmayın)
Dördüncü ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking the time to contact us.
The questions you are able to choose from are as follows. Remember; only choose 3 of the questions to provide answers for.
What is your mother's maiden name?
What was the name of your first school?
What is your favorite super hero?
What is the name of your first pet?
What was your favorite place to visit as a child?
Who is your favorite cartoon character?
What was the first video game you played?
What was the name of your first teacher?
What was your favorite TV show as a child?
What city was your mother born in?
Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : Bu tip bir cevapda size yukarıdaki herhangi 3 tane soruyu seçip cevabı yazmanızı istiyorlar(gizli soru değişmek için.)
Beşinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking the time to contact us.
In order for us to change your account information we will need to verify that you are the rightful owner of this account. We will need the following:
• Your K-ESN account numbers
• The Click and Buy 9 digit customer IDs
Please provide all information for all payments made within the last 6 months. Once we have this information we will be able to make the changes you requested on your account. I apologize for any inconvenience this may cause. As a reminder, please do not submit a ticket from a compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with the necessary information.
Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : burada hesabın size ait olduğunu doğrulamak için son 6 ayın K-Esn kodlarını ve 9 haneli c&b ID'sini istiyolar.
Altıncı ticket'ımız :
Thank you for contacting Knight Online Customer Support. However, I was unable to locate inventory issues for your account. Please respond to this ticket and restate the issue including character ID and Server ID in question. I apologize for any inconvenience that this may cause and thank you for your understanding.
Çevirisi : burada karakterin bulunduğu server ve karakterin ID'sini yazarak tekrar ticket atmanızı istiyorlar.
Yedinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team. We understand that the loss of items and experience can be very frustrating. Unfortunately, pursuant to our Terms of Service we are unable to provide item or experience restorations, since we are unable to verify these details. I sincerely apologize for any inconvenience this may have caused. Purchase premium today to receive in-game benefits on top of receiving customer support on issues such as this one. To review our Terms of Service policy please visit: We appreciate your patience and understanding in this matter. Should you require any further assistance then please feel free to submit another support ticket and we will be happy to assist you. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : Burada item veya gb soyulmasından sonra attığınız ticket'a gelen bir cevap.Hiçbir yardım yapamayacaklarını belirtiyor.
Sekizinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support regarding your compromised account "xxxxxxx". After gathering feedback from our community we are moving forward with offering investigations on compromised accounts if we are able to verify the loss. Due to the sensitive nature of these investigations they will take extended amount of time to receive a response.
Please make certain that you do not submit a ticket from your compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with all the information below. Any multiple tickets will be closed out and will only slow down all investigations.
Please include all of the following information in order to move forward with your investigation:
· Date of Compromise
· Server(s)
· Character(s) / Account ID
· At least 1 item from your character(s) you have noticed missing
· We will need both accurate, and complete, payment information for the past 6 months.
o The last 4 digits of the credit cards
o Your K-ESN account numbers
o Click and Buy 9 digit customer IDs
o 3 New Secret Questions and Answers
o New Seal/Unseal Password (8 digits long)
As a specialist takes a look at your account restoration, please note that doing the investigation does not confirm a partial or a full restoration. We will not be restoring any levels or nation points lost in the event that we do go forward with your restoration (partial or full).
We apologize again for any inconvenience this may have caused and appreciate your patience and understanding. Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : Müşteri hizmetlerine "xxxxxxx" hesabı ile ulaştığınız için teşekkürler.Şuanlık hesap hakkında gerekli olan kaybı doğrulayamadıklarını ve bu işlem için sizden gerekli olacak bazı bilgiler almak için bu mesajı yolladıklarını ve bu işlerin hassas olup uzun sürebileceği belirtilmiş.
Daha sonra,önceki attığınız hesaptan değilde yeni bir hesap açarak o hesaptan ticket atmanızı söylüyorlar,ve herhangi bir çoklu bilet atımı soruşturmayı yavaşlatıcağı belirtiliyor.
Gelelim asıl meseleye ;
Bu soruşturma için gerekli olacak bilgiler ;
· Bilgi işlem tarihi (charınızdan itemin gittiği tarih)
· Server(s) (charın bulunduğu server)
· Charınızdan kaybolduğunu düşündüğünüz itemler(en az 1 adet)
· Character(s) / Account ID (charınızın nick'i ve oyuna giriş ID niz)
· Son 6 ay'lık ödeme bilgileri(hepsi)
· Kredi kartınızın son 4 rakamı
· Click and Buy 9 haneli müşteri kimliği
· 3 yeni gizli soru ve cevapları
· Yeni item açma/kapama şifresi(en uzun 8 rakamlı)
Son olarak ;
Gösteridiniz sabır ve anlayışınız için yol açabileceğimiz rahatsızlıktan özür dileriz.Daha sonra yardıma ihtiyacınız olduğunda yeni bir ticket atmaktan çekinmemeniz ve bizimle bağlantı kurduğunuz için teşekkür ederiz.
Dokuzuncu ticket'ımız :
Thank you for contacting the K2 Customer Support regarding your account information change for account "xxxxxxx". . In order to better assist you, please respond to this ticket and provide the following information.
• Registration date of your account
• Date of Birth (MM/DD/YYYY)
Please respond to this ticket and as soon as we have the requested information we will be able to assist you further. We apologize for any inconvenience this may have caused. Thank you for playing Knight Online.
Çevirisi : burdada sizden charın açılış tarihini ve kayıt yaparken yazdığınız doğum tarihini atmanızı istiyor.
Onuncu ticket'ımız :
Thank you for contacting Knight Online Customer Support. You can now delete your closed tickets from MyKOL. Once logged in, click on “Submit Support Ticket” and then click on “Submit Ticket” option, this will open a new window which will take you to the Knight Online Support Center. There, you will see four tabs at the top. Click on the “My Support” tab. Here you will see a list of all the tickets you have submitted in the past and their current status. At the right hand side of the screen, you will see a small icon of a paper with a red X on it. Clicking on this icon will delete your ticket permanently. Please note that your recent tickets will still show up on the left hand side of the screen under “My Recent Requests”. This is normal, and these tickets will go away shortly. Please feel free to submit another ticket if you have further questions or concerns. Thank you for playing Knight Online and happy hunting!
Çevirisi : Knight Online Müşteri desteğe ulaştığınız için teşekkür etmişler.Mykol'daki kapalı biletleri kendinizin silebileceğinizi söylemişler.İlk önce mykol a girerek "Müşteri destek bileti atınız" a tıklayın ve daha sonra "Submit Ticket" e basın bu Knight Online destek merkezine götürecek yeni bir pencere açacaktır.Burada 4 sekme göreceksiniz."My Support" sekmesine tıklayın.Ekranın sağ tarafında kırmızı X ile küçük bir kağıt simgesi göreceksiniz.(o X e basarak silmek istediğiniz ticketları silebilirsiniz)Son talepleriniz ekranın sol tarafındaki "My Recent Requestes" ın altında görünür.Bu durum normaldir,bunlarda kısa zamanda gidecektir.Son olarak eğer başka şüpeniz veya endişeniz varsa başka bir ticket atmaktan çekinmeyiniz demiş ve Knight online oynadığınız için teşekkür edip neşeli avlar demiş.
Onbirinci ticket'ımız :
Thank you for contacting Knight Online Customer Support. I am sorry to hear that you are having trouble with account hacked. Unfortunately, support for this issue does not fall under our Free2Play
offering. I appreciate your understanding in this matter and apologize for any inconvenience this may have caused. To learn more about the support levels we provide, please review the Knight Online Service Level Agreement at: [Linkleri görebilmek için üye olun veya giriş yapın.] Thank you for playing Knight Online and happy hunting!
Çevirisi : Burada size freeToPlay desteği altında yardım edemiyeceklerini söylüyolar(yani premiumlu bir hesaptan ticket atıcaksınız).
Onikinci ticket'ımız :
Thank you for contacting Knight Online Customer Support. We are aware of your issue and currently working diligently on your original ticket “ticket numaraları”. Rest assured that we are working diligently to resolve your query. However due to the complexity of some issues it may take a bit of time. All future correspondences from us regarding this will be in ticket “ticket numaraları”. If you have any questions regarding a different issue, please feel free to submit a new ticket and we will be more than happy to assist.
Çevirisi : Burada "xxxxxx(ticket numarası)" bu orjinal ticket hakkında uğraştıklarını,bunun biraz zaman alıcağını ve bunuda "xxxxxx(ticket numarası)" adlı ticket'dan takip edebileceğimizi söylüyor.
Onüçüncü ticket'ımız :
General Tips to Include in Ticket Submissions:
* Error messages
* Screenshots
* Date and time
* Account and/or characters involved
Game play Issues
* Connectivity - Provide us with the time you are having the issue, server(s) you are having difficultly connecting to, at what stage does the issue occur (character select, in the game, etc), and how long you've experienced it.
* Character/Item - Details such as name of character or item along with the issue experienced
Account Issues
For most account issues, we may require you to verify ownership of the account; you can do this by providing me any one of the following that is applicable:
* Last 4 digits of your credit card (never put your entire card #) plus last and first name of the credit card holder
* Your K-ESN Number plus the K-ESN Password
* The Click and Buy 9 digit Customer Reference Number
* PaybyCash Account ID and transaction number
* Moneybookers Account ID and transaction number
The above is applicable for requests to change information or to retrieve an inaccessible account. If you believe your account may have been compromised we need the following as well:
* Date and time
* Possible virtual property lost
Payment Issues
* Purchases - The following information assists us to determine the solution for your payments related inquires:
o Time and date of purchase
o Goods purchased
o Method used (Click and Buy, Credit Card, etc)
o For Pay by Cash or Moneybookers transactions please include Transaction numbers (if applicable)
o For Click & Buy Transactions please include the 9-digit Customer Reference Number
o For Credit Card transactions please include the last 4-digits of the Credit Card used and the first/last name of the Credit Card holder
Technical Support
We have a strong and thriving community and often these folks will be your best resource for determining issues that may be technical in nature. Please visit our official forums at
Please keep the above tips in mind for all future submissions. The more information we receive the quicker the resolution to your issue.
Çevirisi : bu tip ticket'lardan önce siz sürekli ticket atmışsınız ve onları yeteri kadar tatmin edememiş veya yeteri bilgi verememişsinizdir.Onun için burda size attığınız ticket'a göre onların istedikleri bilgileri söylemiş.Oradan attığınız ticket'ın türünü bulup ona göre ticket atın.
General Tips to Include in Ticket Submissions(Genel İpuçları dahil Ticket içinde Gönderimi) ;
*Hata mesajları :
*Resimler :
*Tarih ve Zaman :
*Hesap veya karakterin yeri :
Game play Issues(Oyun içi konularda) ;
*Bağlantı : bağlantıda zorlandığın/sorun yaşadığın yerler varmı diyor burda(karakter seçim ekranı,oyun içi veya başka)
*Karakter/İtem : Karakter ve kullandığın itemler hakkında karakterin adı gibi bigliler vermeni istiyorlar
Account Issues(hesapla ilgili konularda) ;
Hesabın senin olduğunu doğrulamak için bir takım sorular sorucaklar ;
*Kredi kartının son 4 rakamı :
*K-ESN bilgileri :
*C&B 9 haneli müşteri referans numarası :
*PaybyCash hesap ID'si ve işlem numarası
Payment Issues(ödeme bilgileriyle ilgili konularda) ;
Saat ve satın alma tarihi :
Satın alınan mal :
Kullanılan metot(C&b,Kredi kartı,vb..)
PybayCash veya Moneybookers ile yaptığınız ödeme işlemleri için işlem numaraları dahil (varsa) yazın.
Click&Buy 9 haneli müşteri referans numarası ile yaptığınız ödeme işlemleri
Kredi kartı işlemleri için kullandığın kredi kartının son 4 rakamı ve kart sahibinin adı/soyadı.
Ondördüncü ticket'ımız :
In order to help you secure your account and not give out your new password and secret answer to an un-authorized individual, please create a new account and submit a new support ticket. In the support ticket we will need the account ID and Full payment information regarding that account. We will also require the last 4 digits of ALL the credit cards, PayPal e-mail addresses, ClickandBuy 9 digit customer ID numbers and KESN numbers that were used for your previous purchases. Please include as many previous transactions as you can. If you can also tell us what you bought and when you bought it, that would be greatly appreciated as well. Failure to provide ALL the information will only delay the verification process. I apologize for any inconvenience this may cause. Please feel free to contact us if any more questions or concerns arise and thank you for playing Knight Online!
Çevirisi : burada bize yeni bir hesap açıp,yukarıda yazan tüm bilgileri tekrar yollamamız gerektiğini söylüyolar.(ksn kodları,kredi kartı son 4 rakam,9 haneli c&b numarası ... gibi).
Onbeşinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.
At this time, your ticket has been forwarded to the appropriate department for further investigation and troubleshooting.
Please keep in mind that, due to the nature and complexity of these types of tickets, it may take some time for the other department to contact you. Rest assured that your issue will be addressed and a response given at the earliest.
We appreciate your patience and understanding during this time. We apologize for any inconvenience this may have caused. Thank you for choosing to play at GamersFirst!
Çevirisi : Burada bileti yanlış departmana göndermişsiniz.Size uygun departmana gönderildiğini ve en kısa sürede dönüleceğini belirtiyor.
İyi Forumlar..
Thank you for contacting the Knight Online Customer Support. With the information provided we are unable to determine the issue you are experiencing. To better assist you, please include more information regarding your issue so we may be able to assist you further.
Çevirisi : Burada bizden daha ayrıntılı bilgi vermemizi istiyor olay veya istek hakkında.
İkinci ticket'ımız :
Thank you for contacting Knight Online Customer Support. Someone with access to this account was observed using third party tools, which violates our posted Terms of Service policy. This account will not be unblocked. All current/future tickets will be closed and no further action will be taken on this account. I apologize for any inconvenience this may have caused and thank you for your understanding.
Çevirisi : Burda ise karakterin illegal olaylara karıştığını ve hiçbir yardım yapamayacaklarını yazmış(ban için atılan ticket)
Üçüncü ticket'ımız :
Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Rest assured that your issue will be addressed and a response given as quickly as possible. I apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this matter.
Çevirisi : Bu cevap da siz ticket'ı yanlış bir bölüme gönderdiğinizde veya ticket'ın bakılması için başka bir bölüme gönderildiği yazar.(Kısa sürede size dönerler,bu konu hakkında ikinci bir ticket daha atmayın)
Dördüncü ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking the time to contact us.
The questions you are able to choose from are as follows. Remember; only choose 3 of the questions to provide answers for.
What is your mother's maiden name?
What was the name of your first school?
What is your favorite super hero?
What is the name of your first pet?
What was your favorite place to visit as a child?
Who is your favorite cartoon character?
What was the first video game you played?
What was the name of your first teacher?
What was your favorite TV show as a child?
What city was your mother born in?
Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : Bu tip bir cevapda size yukarıdaki herhangi 3 tane soruyu seçip cevabı yazmanızı istiyorlar(gizli soru değişmek için.)
Beşinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking the time to contact us.
In order for us to change your account information we will need to verify that you are the rightful owner of this account. We will need the following:
• Your K-ESN account numbers
• The Click and Buy 9 digit customer IDs
Please provide all information for all payments made within the last 6 months. Once we have this information we will be able to make the changes you requested on your account. I apologize for any inconvenience this may cause. As a reminder, please do not submit a ticket from a compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with the necessary information.
Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : burada hesabın size ait olduğunu doğrulamak için son 6 ayın K-Esn kodlarını ve 9 haneli c&b ID'sini istiyolar.
Altıncı ticket'ımız :
Thank you for contacting Knight Online Customer Support. However, I was unable to locate inventory issues for your account. Please respond to this ticket and restate the issue including character ID and Server ID in question. I apologize for any inconvenience that this may cause and thank you for your understanding.
Çevirisi : burada karakterin bulunduğu server ve karakterin ID'sini yazarak tekrar ticket atmanızı istiyorlar.
Yedinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team. We understand that the loss of items and experience can be very frustrating. Unfortunately, pursuant to our Terms of Service we are unable to provide item or experience restorations, since we are unable to verify these details. I sincerely apologize for any inconvenience this may have caused. Purchase premium today to receive in-game benefits on top of receiving customer support on issues such as this one. To review our Terms of Service policy please visit: We appreciate your patience and understanding in this matter. Should you require any further assistance then please feel free to submit another support ticket and we will be happy to assist you. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : Burada item veya gb soyulmasından sonra attığınız ticket'a gelen bir cevap.Hiçbir yardım yapamayacaklarını belirtiyor.
Sekizinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support regarding your compromised account "xxxxxxx". After gathering feedback from our community we are moving forward with offering investigations on compromised accounts if we are able to verify the loss. Due to the sensitive nature of these investigations they will take extended amount of time to receive a response.
Please make certain that you do not submit a ticket from your compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with all the information below. Any multiple tickets will be closed out and will only slow down all investigations.
Please include all of the following information in order to move forward with your investigation:
· Date of Compromise
· Server(s)
· Character(s) / Account ID
· At least 1 item from your character(s) you have noticed missing
· We will need both accurate, and complete, payment information for the past 6 months.
o The last 4 digits of the credit cards
o Your K-ESN account numbers
o Click and Buy 9 digit customer IDs
o 3 New Secret Questions and Answers
o New Seal/Unseal Password (8 digits long)
As a specialist takes a look at your account restoration, please note that doing the investigation does not confirm a partial or a full restoration. We will not be restoring any levels or nation points lost in the event that we do go forward with your restoration (partial or full).
We apologize again for any inconvenience this may have caused and appreciate your patience and understanding. Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!
Çevirisi : Müşteri hizmetlerine "xxxxxxx" hesabı ile ulaştığınız için teşekkürler.Şuanlık hesap hakkında gerekli olan kaybı doğrulayamadıklarını ve bu işlem için sizden gerekli olacak bazı bilgiler almak için bu mesajı yolladıklarını ve bu işlerin hassas olup uzun sürebileceği belirtilmiş.
Daha sonra,önceki attığınız hesaptan değilde yeni bir hesap açarak o hesaptan ticket atmanızı söylüyorlar,ve herhangi bir çoklu bilet atımı soruşturmayı yavaşlatıcağı belirtiliyor.
Gelelim asıl meseleye ;
Bu soruşturma için gerekli olacak bilgiler ;
· Bilgi işlem tarihi (charınızdan itemin gittiği tarih)
· Server(s) (charın bulunduğu server)
· Charınızdan kaybolduğunu düşündüğünüz itemler(en az 1 adet)
· Character(s) / Account ID (charınızın nick'i ve oyuna giriş ID niz)
· Son 6 ay'lık ödeme bilgileri(hepsi)
· Kredi kartınızın son 4 rakamı
· Click and Buy 9 haneli müşteri kimliği
· 3 yeni gizli soru ve cevapları
· Yeni item açma/kapama şifresi(en uzun 8 rakamlı)
Son olarak ;
Gösteridiniz sabır ve anlayışınız için yol açabileceğimiz rahatsızlıktan özür dileriz.Daha sonra yardıma ihtiyacınız olduğunda yeni bir ticket atmaktan çekinmemeniz ve bizimle bağlantı kurduğunuz için teşekkür ederiz.
Dokuzuncu ticket'ımız :
Thank you for contacting the K2 Customer Support regarding your account information change for account "xxxxxxx". . In order to better assist you, please respond to this ticket and provide the following information.
• Registration date of your account
• Date of Birth (MM/DD/YYYY)
Please respond to this ticket and as soon as we have the requested information we will be able to assist you further. We apologize for any inconvenience this may have caused. Thank you for playing Knight Online.
Çevirisi : burdada sizden charın açılış tarihini ve kayıt yaparken yazdığınız doğum tarihini atmanızı istiyor.
Onuncu ticket'ımız :
Thank you for contacting Knight Online Customer Support. You can now delete your closed tickets from MyKOL. Once logged in, click on “Submit Support Ticket” and then click on “Submit Ticket” option, this will open a new window which will take you to the Knight Online Support Center. There, you will see four tabs at the top. Click on the “My Support” tab. Here you will see a list of all the tickets you have submitted in the past and their current status. At the right hand side of the screen, you will see a small icon of a paper with a red X on it. Clicking on this icon will delete your ticket permanently. Please note that your recent tickets will still show up on the left hand side of the screen under “My Recent Requests”. This is normal, and these tickets will go away shortly. Please feel free to submit another ticket if you have further questions or concerns. Thank you for playing Knight Online and happy hunting!
Çevirisi : Knight Online Müşteri desteğe ulaştığınız için teşekkür etmişler.Mykol'daki kapalı biletleri kendinizin silebileceğinizi söylemişler.İlk önce mykol a girerek "Müşteri destek bileti atınız" a tıklayın ve daha sonra "Submit Ticket" e basın bu Knight Online destek merkezine götürecek yeni bir pencere açacaktır.Burada 4 sekme göreceksiniz."My Support" sekmesine tıklayın.Ekranın sağ tarafında kırmızı X ile küçük bir kağıt simgesi göreceksiniz.(o X e basarak silmek istediğiniz ticketları silebilirsiniz)Son talepleriniz ekranın sol tarafındaki "My Recent Requestes" ın altında görünür.Bu durum normaldir,bunlarda kısa zamanda gidecektir.Son olarak eğer başka şüpeniz veya endişeniz varsa başka bir ticket atmaktan çekinmeyiniz demiş ve Knight online oynadığınız için teşekkür edip neşeli avlar demiş.
Onbirinci ticket'ımız :
Thank you for contacting Knight Online Customer Support. I am sorry to hear that you are having trouble with account hacked. Unfortunately, support for this issue does not fall under our Free2Play
offering. I appreciate your understanding in this matter and apologize for any inconvenience this may have caused. To learn more about the support levels we provide, please review the Knight Online Service Level Agreement at: [Linkleri görebilmek için üye olun veya giriş yapın.] Thank you for playing Knight Online and happy hunting!Çevirisi : Burada size freeToPlay desteği altında yardım edemiyeceklerini söylüyolar(yani premiumlu bir hesaptan ticket atıcaksınız).
Onikinci ticket'ımız :
Thank you for contacting Knight Online Customer Support. We are aware of your issue and currently working diligently on your original ticket “ticket numaraları”. Rest assured that we are working diligently to resolve your query. However due to the complexity of some issues it may take a bit of time. All future correspondences from us regarding this will be in ticket “ticket numaraları”. If you have any questions regarding a different issue, please feel free to submit a new ticket and we will be more than happy to assist.
Çevirisi : Burada "xxxxxx(ticket numarası)" bu orjinal ticket hakkında uğraştıklarını,bunun biraz zaman alıcağını ve bunuda "xxxxxx(ticket numarası)" adlı ticket'dan takip edebileceğimizi söylüyor.
Onüçüncü ticket'ımız :
General Tips to Include in Ticket Submissions:
* Error messages
* Screenshots
* Date and time
* Account and/or characters involved
Game play Issues
* Connectivity - Provide us with the time you are having the issue, server(s) you are having difficultly connecting to, at what stage does the issue occur (character select, in the game, etc), and how long you've experienced it.
* Character/Item - Details such as name of character or item along with the issue experienced
Account Issues
For most account issues, we may require you to verify ownership of the account; you can do this by providing me any one of the following that is applicable:
* Last 4 digits of your credit card (never put your entire card #) plus last and first name of the credit card holder
* Your K-ESN Number plus the K-ESN Password
* The Click and Buy 9 digit Customer Reference Number
* PaybyCash Account ID and transaction number
* Moneybookers Account ID and transaction number
The above is applicable for requests to change information or to retrieve an inaccessible account. If you believe your account may have been compromised we need the following as well:
* Date and time
* Possible virtual property lost
Payment Issues
* Purchases - The following information assists us to determine the solution for your payments related inquires:
o Time and date of purchase
o Goods purchased
o Method used (Click and Buy, Credit Card, etc)
o For Pay by Cash or Moneybookers transactions please include Transaction numbers (if applicable)
o For Click & Buy Transactions please include the 9-digit Customer Reference Number
o For Credit Card transactions please include the last 4-digits of the Credit Card used and the first/last name of the Credit Card holder
Technical Support
We have a strong and thriving community and often these folks will be your best resource for determining issues that may be technical in nature. Please visit our official forums at
Please keep the above tips in mind for all future submissions. The more information we receive the quicker the resolution to your issue.
Çevirisi : bu tip ticket'lardan önce siz sürekli ticket atmışsınız ve onları yeteri kadar tatmin edememiş veya yeteri bilgi verememişsinizdir.Onun için burda size attığınız ticket'a göre onların istedikleri bilgileri söylemiş.Oradan attığınız ticket'ın türünü bulup ona göre ticket atın.
General Tips to Include in Ticket Submissions(Genel İpuçları dahil Ticket içinde Gönderimi) ;
*Hata mesajları :
*Resimler :
*Tarih ve Zaman :
*Hesap veya karakterin yeri :
Game play Issues(Oyun içi konularda) ;
*Bağlantı : bağlantıda zorlandığın/sorun yaşadığın yerler varmı diyor burda(karakter seçim ekranı,oyun içi veya başka)
*Karakter/İtem : Karakter ve kullandığın itemler hakkında karakterin adı gibi bigliler vermeni istiyorlar
Account Issues(hesapla ilgili konularda) ;
Hesabın senin olduğunu doğrulamak için bir takım sorular sorucaklar ;
*Kredi kartının son 4 rakamı :
*K-ESN bilgileri :
*C&B 9 haneli müşteri referans numarası :
*PaybyCash hesap ID'si ve işlem numarası
Payment Issues(ödeme bilgileriyle ilgili konularda) ;
Saat ve satın alma tarihi :
Satın alınan mal :
Kullanılan metot(C&b,Kredi kartı,vb..)
PybayCash veya Moneybookers ile yaptığınız ödeme işlemleri için işlem numaraları dahil (varsa) yazın.
Click&Buy 9 haneli müşteri referans numarası ile yaptığınız ödeme işlemleri
Kredi kartı işlemleri için kullandığın kredi kartının son 4 rakamı ve kart sahibinin adı/soyadı.
Ondördüncü ticket'ımız :
In order to help you secure your account and not give out your new password and secret answer to an un-authorized individual, please create a new account and submit a new support ticket. In the support ticket we will need the account ID and Full payment information regarding that account. We will also require the last 4 digits of ALL the credit cards, PayPal e-mail addresses, ClickandBuy 9 digit customer ID numbers and KESN numbers that were used for your previous purchases. Please include as many previous transactions as you can. If you can also tell us what you bought and when you bought it, that would be greatly appreciated as well. Failure to provide ALL the information will only delay the verification process. I apologize for any inconvenience this may cause. Please feel free to contact us if any more questions or concerns arise and thank you for playing Knight Online!
Çevirisi : burada bize yeni bir hesap açıp,yukarıda yazan tüm bilgileri tekrar yollamamız gerektiğini söylüyolar.(ksn kodları,kredi kartı son 4 rakam,9 haneli c&b numarası ... gibi).
Onbeşinci ticket'ımız :
Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.
At this time, your ticket has been forwarded to the appropriate department for further investigation and troubleshooting.
Please keep in mind that, due to the nature and complexity of these types of tickets, it may take some time for the other department to contact you. Rest assured that your issue will be addressed and a response given at the earliest.
We appreciate your patience and understanding during this time. We apologize for any inconvenience this may have caused. Thank you for choosing to play at GamersFirst!
Çevirisi : Burada bileti yanlış departmana göndermişsiniz.Size uygun departmana gönderildiğini ve en kısa sürede dönüleceğini belirtiyor.
İyi Forumlar..
Alıntı değildir.
Eğer bu cevaplardan hariç karşılaştığınz başka bir otomatik cevap varsa,paylaşın ekliyelim.
